Frequently Asked Questions
About Our Products
Healthy hair thrives with consistency and consistent retention. While we do NOT make medical or regrowth claims, many customers experience improved fullness, softness, and retention through regular use.
What makes Lela’s Nektar different from other haircare brands?
Our products are intentionally crafted with high-quality, nourishing ingredients designed to support scalp health, moisture retention, manageability, and long-term hair strength. We also focus heavily on education; helping you build a consistent routine that supports real, lasting results.
Are Lela’s Nektar products safe for all hair types?
Yes! Our products are especially effective for textured hair including kinky, coily, curly, and natural hair. Many customers with locs, protective styles, relaxed hair, and transitioning hair also benefit from our line. If you have specific sensitivities or allergies, please review our ingredient lists before use.
Are your products kid-friendly?
Most products may be used on children under adult supervision. However; please avoid use on infants and always patch-test when trying a new product.
Are your products good for promoting hair growth?
Our products are designed to:
• support scalp health
• improve moisture retention
• reduce dryness and breakage
• strengthen strands over time
Usage & Routine Questions
How often should I use the Follicle Stimulating Oil?
Apply a few drops to the scalp 2–3 times per week and massage gently. It may also be used under protective styles.
What is the difference between the Follicle Stimulating Oil and Glaze Drops?
• Follicle Stimulating Oil → best for scalp nourishment + moisture support
• Glaze Drops → lightweight finishing oil for shine, softness, and frizz control
Glaze Drops are not meant for scalp stimulation. They are designed as the final styling step for a polished finish.
How often should I deep condition?
We recommend:
• Weekly for dry or protective-style recovery
• Every 2 weeks for maintenance
Pro Tip: Use a heating cap to maximize penetration and moisture retention.
Can I use your products with protective styles, braids, or locs?
Yes! Many products in our line are ideal for protective styling, including:
• Follicle Stimulating Oil (scalp hydration + comfort)
• Hydrating Hair Mist (lightweight daily moisture)
• Scalp Stimulating Butter (sealing + softness)
Ingredients & Sensitivity
Do your products contain harsh sulfates or parabens?
No. Our formulas are created without harsh, drying ingredients. We use gentle cleansers and conditioners that support moisture retention and scalp health.
Are your products fragrance-free?
Our products contain light, cosmetic-grade fragrance or essential oils. If you are fragrance-sensitive, please patch-test before full application.
Do you test on animals?
No! Lela’s Nektar products are not tested on animals.
Ordering & Shipping
Where do you ship?
We currently ship within the United States.
How long do orders take to process?
Processing typically takes 2–3 business days, not including weekends or holidays.
How long does shipping take?
Standard delivery is typically 3–7 business days depending on your location and carrier transit times. Customers will receive tracking details once your order ships.
Do you accept returns or exchanges?
Due to the nature of personal care products, ALL SALES ARE FINAL. However; if your order arrives damaged or incorrect, please contact us and we will make it right.
Bundles
Do you offer product bundles?
Yes. Our bundles are designed to support full routines and maximize results while saving money.
We currently offer:
• Length Retention Bundle
• Essential Wash Day Bundle
• Length Retention & Hydration Bundle
Education & Support
Do you provide haircare education or guidance?
Yes. Education is a core part of our brand mission.
We provide:
• routine building support
• product pairing guidance
• retention + moisture coaching
We want every customer to feel confident in their hair journey.
Can I contact you with product questions?
Absolutely! We’d love to support you.
You can reach us via:
• website contact form
• social media messaging
(Response time is typically 24–48 business hours.)